At Harini Gifts, we want every customer to have a smooth and confident shopping experience. If you receive a damaged, defective or incorrect product, or need an eligible return or exchange, we are here to help.

Return & Exchange Window

Return or exchange requests must be raised within 7 days of delivery.

Requests received after the 7-day period may not be accepted.

Eligible for Return / Exchange

A product may be eligible for return or exchange if:

  • The wrong product was received.
  • The product arrived damaged or defective.
  • The customer received an incorrect size, colour or variant.
  • The product is unused and in its original condition.
  • Original tags, accessories and packaging are retained, where applicable.
  • The product is returned in its original condition and packaging.

Eligibility may vary depending on the product category.

Product Exchange

An eligible product exchange may be available within the 7-day return period, subject to product availability.

If the requested product, size, colour or variant is unavailable, an exchange may not be possible.

Non-Returnable Products

  • The product has been used, washed or damaged after delivery.
  • The product has been damaged by the customer.
  • Original tags, packaging or accessories have been removed or are missing, where applicable.
  • The product has been altered or modified.
  • The product has stains, odour or other signs of use.
  • The product is returned incomplete.
  • The return request is made after the 7-day period.
  • The product belongs to a category specifically marked as non-returnable.

Certain health, hygiene, personal-use or other product categories may not be eligible for return or exchange.

How to Request a Return / Exchange

1. Contact Us

Contact Harini Gifts through our official email or WhatsApp within 7 days of delivery.

📧 Email: contact@harinigifts.im
📱 WhatsApp: +91 73973 37709

Please provide your order number, product details and reason for the return or exchange.

Photographs or other information may be requested to help us assess the issue.

2. Approval

Our support team will review your request and confirm whether the product is eligible for return, replacement or exchange.

Please wait for approval before sending the product back.

3. Return Pickup

Once the request is approved, a return pickup may be arranged through our third-party courier partner.

For certain approved cases, we may provide specific return instructions.

4. Product Inspection

Once the returned product is received, it will be inspected by Harini Gifts.

The product must meet the applicable return conditions mentioned in this policy.

5. Refund / Replacement / Exchange

After successful inspection:

  • Eligible exchanges will be processed based on product availability.
  • Eligible replacements will be arranged where applicable.
  • Eligible refunds will be initiated after the return is approved.

Return Shipping Charges

For products that are:

  • Damaged
  • Defective
  • Incorrectly delivered

Harini Gifts will arrange the applicable return process, subject to verification and approval.

For eligible customer-requested exchanges or other approved returns, applicable return shipping charges may apply.

Refund Policy

For approved returns, refunds will be processed after the returned product has been received and successfully inspected.

For prepaid orders:
The eligible refund will generally be processed to the original payment method used for the order.

For Cash on Delivery orders:
The eligible refund may be processed through a suitable bank account or UPI method provided by the customer.

Refunds are subject to the applicable return conditions and successful inspection of the returned product.

Refund Processing Time

Approved refunds may take approximately 3–7 business days after the returned product is received and approved.

The actual time for the refund to reflect in your account may depend on your bank or payment service provider.

Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible after placing the order.

Cancellation requests may not be accepted once the order has been processed, packed or dispatched.

If the order has already been dispatched, the applicable return process may need to be followed.

Important

Customers should not send products directly to the courier company or to any address without receiving return approval from Harini Gifts.

All returns, exchanges and refunds must be processed through the official Harini Gifts customer support process.

Customer Support

For return, exchange or refund assistance:

Harini Gifts

📧 Email: contact@harinigifts.in

📱 WhatsApp / Phone: +91 7397337709

📍 Location: No. 23, Main Road, Near SBI Bank Opposite, Pattukottai – 614201, Tamil Nadu, India

Our support team is here to assist you with your Harini Gifts shopping experience.

HARINI GIFTS

GIFTS FOR EVERYONE. EVERY OCCASION. EVERY SMILE.